Antecedents and outcomes of work–family facilitation and family–work facilitation among frontline hotel employees

Abstract

This study developed and tested a model grounded in the scarcity and expansion-enhancement perspectives that investigated the antecedents and consequences of two directions of conflict and facilitation between work and family roles. Based on data obtained from 107 frontline hotel employees via self-administered questionnaires in Albania, the abovementioned relationships were tested using LISREL 8.30 through path analysis. The results of this study provided support for the majority of the hypothesized relationships. Specifically, work social support enhanced facilitation between work (family) and family (work) domains. The results revealed that family social support alleviated conflicts in the work–family interface and increased family–work facilitation. As predicted, employees who were confronted with both directions of facilitation displayed higher performance in the workplace. It was observed that work–family facilitation was significantly and positively related to life satisfaction. The results also indicated that family–work conflict reduced life satisfaction. Implications of the results and future research directions are presented in the current study.