ANÁLISE DOS PRESSUPOSTOS DA RESPONSABILIDADE CIVIL DOS BANCOS NOS CONTRATOS DE VENDAS CASADAS

Abstract

This paper explores the concept of moral and material damages, highlighting their compensatory, punitive and preventive functions, with a focus on the application of the law in cases of defective services in the Brazilian legal context, especially in the Small Claims Courts of Amazonas. It analyzes the historical development of consumer law and the role of Small Claims Courts in promoting swift and accessible justice, highlighting the importance of the principles of transparency, objective good faith and equity in consumer relations. The research uses a doctrinal and jurisprudential approach to demonstrate the effectiveness of tied selling as a tool to curb harmful practices and relieve the burden on the judicial system, promoting a fairer and more responsible business environment. It is concluded that the rigorous application of punitive damages contributes significantly to the protection of consumer rights, strengthening the civil liability system and social justice in Brazil.