Android-based health service management application development to improve service quality at HSC UNY

Abstract

This study aims to (1) design and develop an application for the HSC FIK UNY health service management information system that is used to address the limited health services that are done manually to become Android-based health services, (2) determine the feasibility of the Android-based HSC FIK UNY health service application, and (3) determine the effectiveness of Android-based health service applications on service quality at HSC FIK UNY. This research is developmental research employing the ADDIE approach model, which includes the stages of analyzing, designing, developing, implementing, and evaluating. Patients, members, and visitors to HSC UNY are the subjects of this study. The trials were divided into two stages: a small-scale trial with 20 participants and a large-scale trial with 50 participants. The results of this study are (1) an Android-based HSC UNY application product, (2) The material validation assessment defines the feasibility level of this product by obtaining the average results of the material aspect assessment from two experts in the Very Suitable/Very Feasible category, as well as the results from media experts in the Very Suitable/Very Feasible category. This product also passed the small-scale and large-scale trial stages, with both receiving results in the very feasible category. As a result, it is possible to conclude that the product in this developmental research is suitable/feasible for usage, and (3) based on the effectiveness test, it is effective in improving services at HSC UNY.