Analyzing the factors influencing the creation of a toxic workplace in the electronics industry:a fuzzy cognitive map approach

Abstract

Purpose This study aims to identify the factors influencing the creation of a toxic workplace and to examine how to improve a toxic workplace in the electronics industry. Design/methodology/approach First, the factors that influence the creation of a toxic work environment were identified by reviewing the research literature. Then, the current status of each identified factor in Iran’s electronics industry was evaluated by developing a questionnaire. Based on the survey data, a relationship map between the factors influencing the toxic workplace was created using the fuzzy cognitive mapping technique. Finally, scenarios were designed to improve the toxic workplace. Findings The results show that the “workplace bullying” factor is the factor with the highest centrality in relation to other factors. The results of the scenario design indicate the effectiveness of the “unrealistic expectations at work” factor as a scenario trigger. Originality/value This study helps reduce the toxic workplace in the organization, which plays an important role in improving the employees’ work performance and the organization’s development.