Abstract

This study aims to apply a systems approach to analyze the development of an education system for remote asynchronous debates. Although several studies have applied a systems approach to various objects, they attempted to improve projects using the approach by intention. However, in our study, the use of a systems approach was an unintentional part of the process, with stakeholders not being explicitly aware of the concepts behind systems thinking. In the midst of the process, a variety of systems thinking methods were partially adopted, making the project more systemic; however, the project was not oriented to follow specific problem-solving techniques. An educational program and information system for education support with sufficient systemic properties was created with such a systems approach. We propose that working on a problem with significant underlying systemic properties may help one to naturally adopt a systems approach.

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