Analyzing the Contribution of ERP Systems to Improving the Performance of Organizations

Abstract

This study examines how Enterprise Resource Planning (ERP) systems affect the performance of organizations. First, by analyzing the impact of these systems on the five determining forces of the competitive structure and the entire value chain. Then, by an empirical study to identify their contributions within three large companies located in the northern region of Africa. A series of interviews and meetings with the managers that have a very remarkable and credible experience in the field (the directors of information systems, finance directors, sales directors, and human resources directors). The results of this research indicate that the implementation of ERP systems has positive effects on performance. In particular, cost reduction, task automation, customer satisfaction and improvement of decision making.