Abstract
This study aims to analyze the business performance of Enterprise Resource Planning (ERP) system in Automotive Ancillary Industries using four interrelated dimensions of performance measurement framework Balanced Scorecard (BSC); Innovation and Learning, Internal, Customer and Financial perspective. This analysis was carried out based on survey questionnaires with 281 stakeholders who are familiar with ERP system and results were presents as evidence. The analysis result shows that uses of ERP system resulted in a positive in financial performance of the organization, deliver best services to their customer, increases the overall internal performance of the firm increases and enhances firm loyalty and simplify the complex work. Friedman’s ranking analysis and correlation analysis were applied, and detailed analysis was submitted in this study. The results from the survey indicate that integrated software system such as ERP need to be implemented in Automotive Ancillary Industries to improve the business performance in various dimension i.e. Innovation and Learning, Internal, Customer and Financial perspective.
Highlights
The present worldwide business brought in new competitions, new environment, new challengesand new opportunities
This study was carried out to analyze the business performance of Enterprise Resource Planning (ERP) system by means off our interrelated dimensions of performance measurement framework Balanced Scorecard (BSC); Innovation and Learning, Internal, Customer and Financial perspective. of the balanced scorecard (BSC) framework namely Financial, Customer, Innovation and Learning and Internal There is a growing body of scholars recommending that BSC is the best method to analyze the business performance of the ERP System [2].The uses of BSC have been analyzed with regards to IT and data frameworks and it can be applied to Information Technology functions where they categorized in to balance scorecard (BSC) measurements of finance, customer, learning and growth as userorientation, internal business processes, operational excellence and future orientation and corporate contribution, respectively. [3]
This paper presents the journey after ERP implementation in the firm and explain how to analyze and examine the Performance of an ERP system
Summary
The present worldwide business brought in new competitions, new environment, new challengesand new opportunities This has resulted in decreasing product life cycles and reducing profit margins. Of the balanced scorecard (BSC) framework namely Financial, Customer, Innovation and Learning and Internal There is a growing body of scholars recommending that BSC is the best method to analyze the business performance of the ERP System [2].The uses of BSC have been analyzed with regards to IT and data frameworks and it can be applied to Information Technology functions where they categorized in to balance scorecard (BSC) measurements of finance, customer, learning and growth as userorientation, internal business processes, operational excellence and future orientation and corporate contribution, respectively. This study was carried out to analyze the business performance of ERP system by means off our interrelated dimensions of performance measurement framework Balanced Scorecard (BSC); Innovation and Learning, Internal, Customer and Financial perspective. of the balanced scorecard (BSC) framework namely Financial, Customer, Innovation and Learning and Internal There is a growing body of scholars recommending that BSC is the best method to analyze the business performance of the ERP System [2].The uses of BSC have been analyzed with regards to IT and data frameworks and it can be applied to Information Technology functions where they categorized in to balance scorecard (BSC) measurements of finance, customer, learning and growth as userorientation, internal business processes, operational excellence and future orientation and corporate contribution, respectively. [3]
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