Analyzing knowledge sharing behaviors in virtual teams: Practical evidence from digitalized workplaces

Abstract

Software development is an intensely knowledge-intensive industry that demands collaboration on behalf of everyone who participates in the process. Moreover, the successful accomplishment of the process depends on knowledge sharing and acquisition among the stakeholders. For this reason, organizations must understand how the knowledge-sharing process unrolls among employees. Nowadays, geographical distance is unavoidable, so researchers must consider subjective distance. This study provides an analysis of knowledge-sharing behavior within employees in software development roles in virtual teams, namely functional and technical, having subjective distance in mind. A research model based on a literature review was proposed to understand different dimensions of knowledge sharing. Afterward, the research model was empirically tested based on data collected in an organization with expertise in ERP software development through the implementation of a questionnaire. The method used to analyze the data was PLS-SEM. Results suggest that individuals share knowledge mainly to fulfill intrinsic needs; however, organizational culture also plays an essential role in knowledge sharing. The results are fundamental for both academics and practitioners to acknowledge how knowledge sharing occurs and, consequently, help in the decision-making processes regarding Knowledge Management within the companies.