Abstract
E-Governance aims to provide citizens with a high quality of government. It covers services, information delivery and interactive community / government communication. This goal can be achieved by adopting the ICT (Information and Communication Technologies) tools in the government websites' design and content. This communication channel allows a redefinition of the traditional role played by each one of the actors in the relationship. The government as provider of: services, information, transparency and interactive communication. The citizens acting as active subjects with their government, using services, receiving information, controlling the government's decisions and returning feedback to them. This feedback includes opinions, complaints and suggestions delivered by the websites' interactive tools.This paper analyses local government websites and verifies if the adoption of tools provided by ICTs regarding national and international rules of design and contents, contributes to achieve a high level of: e-democracy, e-services, e-transparency and active and passive communication. All of them key concepts and mainstays to improve e-governance quality.
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