Analysis Using the Technology Acceptance Model (TAM) and DeLone & McLean Information System (D&M IS) Success Model of AIS Mobile User Acceptance

Abstract

Universitas Islam Negeri (UIN) Syarif Hidayatullah has now launched an android -based application for Academic Information System (AIS). This application is intended to facilitate students in accessing AIS via mobile. However, there are still many weaknesses of the application felt by the user such as errors when logging in or filling the study plan card (KRS), as well as values that often do not appear in the application, so research on user acceptance of this application is needed. The purpose of this study is to find out the status of user acceptance of the Mobile AIS application. This is done because user acceptance is one of the important factors influencing the successful implementation of the application. This research uses quantitative methods and uses the Technology Acceptance Model (TAM) model which is combined with the DeLone & McLean Information System (D&M IS) Success Model. The population of this research is UIN student Syarif Hidayatullah who is a user of the AIS Mobile application. Sampling is done by purposive sampling. There were 237 respondents from that population who were used as samples for this study. Data processing using the Partial Least Square-Structural Equation Modelling (PLS-SEM) method with the help of SmartPLS application version 3.0. The results of this study are information quality, system quality, service quality, perceived usefulness, and perceived ease of use affect the acceptance of application users. Of the 8 hypotheses proposed, there is one hypothesis that is rejected, namely the relationship of service quality with perceived ease of use because it gets a t-test value of 1,844. This research produces recommendations to the department information technology and database center (PUSTIPANDA) as the developer to focus more on the services provided to application users to make it easier for users to use the application.