Abstract
The purpose of this study was to conduct a human factors and ergonomics exploratory evaluation of an American international coffee shop located in the developing country of Honduras. Task analysis and ethnography techniques were utilized, observing and interviewing workers to determine basic tasks, task performance, and any issues encountered in the workplace. Analyses revealed aspects that may potentially affect task performance including multitasking, overload, and environmental factors (e.g., lighting, workspace layout, and signage). Recommendations are then provided to enhance the interaction between workers and coffee shop environments in the developing world.
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