Abstract
Selecting the right vendor for the Cash Recycle Machine (CRM) is a key factor for the sustainability of PT X in the banking business, as most banking tasks are carried out by vendors. Therefore, the vendor selection process is one of the main and crucial processes. This research aims to determine the weight of criteria, and sub-criteria, and analyze the best vendor selection for the Cash Recycle Machine Implementation Project at PT X using the Analytical Hierarchy Process (AHP) method. The number of respondents in this study was eight, consisting of the Project Director, Project Manager, and Division Heads who are the decision-makers in vendor selection. The research was conducted through structured interviews using Saaty’s scale comparison questionnaires for criteria selection and rating scale assessment for vendor evaluation. The criteria evaluated based on the Vendor Performance Indicator (VPI) are Quality, Cost, Delivery, Flexibility, and Responsiveness, with the most influential sub-criteria being Price Reduction, Product Reliability, and Demand Adjustment. The selected vendor for the Cash Recycle Machine implementation project is PT ZZZ with a score of 40% out of 100%, followed by PT YYY with a score of 32%, and PT XXX with a score of 28%.
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