Abstract
The outbreak of Corona Virus Disease 2019 (COVID-19) in various countries at the end of last year has transferred traditional face-to-face teaching to online education platforms, which directly affects the quality of education. Taking user satisfaction on online education platforms in China as the research object, this paper uses a questionnaire survey and web crawler to collect experience data of online and offline users, constructs a customer satisfaction index system by analyzing emotion and the existing literature for quantitative analysis, and builds aback propagation (BP) neural network model to forecast user satisfaction. The conclusion shows that users’ personal factors have no direct influence on user satisfaction, while platform availability has the greatest influence on user satisfaction. Finally, suggestions on improving the online education platform are given to escalate the level of online education during the COVID-19 pandemic, so as to promote the reform of information-based education.
Highlights
The global spread of COVID-19 resulted in the suspension of classes for more than 850 million students worldwide, disrupting the original teaching plans of schools in these countries and regions.Soon later, many countries started to offer online teaching to students by Zoom, Skype, FaceTime, etc. in order to promote online education and restore the normal teaching order, and on 6 February2020, the Ministry of Education of the People’s Republic of China announced to vigorously support information-based education and teaching, and enhance the platform’s service capacity to support online teaching
We found that the factors that affect the satisfaction of online education platforms were platform availability, interaction quality, information quality, system quality, service quality and user personal factors
Based on the research of online education satisfaction during the COVID-19 pandemic, we found that the platform availability is the most essential factor that affects the user satisfaction; we suggest that the enterprise that develops the online education platform puts more money into the technology research and development of platform availability in order to provide users with more satisfaction of online teaching services
Summary
The global spread of COVID-19 resulted in the suspension of classes for more than 850 million students worldwide, disrupting the original teaching plans of schools in these countries and regions.Soon later, many countries started to offer online teaching to students by Zoom, Skype, FaceTime, etc. in order to promote online education and restore the normal teaching order, and on 6 February2020, the Ministry of Education of the People’s Republic of China announced to vigorously support information-based education and teaching, and enhance the platform’s service capacity to support online teaching. In order to promote online education and restore the normal teaching order, and on 6 February. Ding Ding, Fanya, and other office meeting software tools in China deliver services such as an online classroom and online teaching. These online education platforms have problems such as system jams and the inability to replay live broadcasts. It is necessary to study whether these network education platforms can meet the needs of teachers and students, whether the network teaching can complete the teaching tasks with high quality, whether the network education can become an effective means of special period education, and put forward suggestions to promote the development of network education according to the research results
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