Abstract
Changes in the arrangement of transportation system services in Makassar City must be made immediately in realizing public transportation systems that meet the expectations and needs of the community. There are problems with the performance of Pete-Pete's public transport services in terms of reliability, comfort, security, generosity, and timeliness of pete-pete public transport in Makassar City. The purpose of this study is to analyze the description of users' perceptions of public transport and examine the effect of reliability, comfort, security, generosity and timeliness on the performance of public transport in Makassar. This research uses a quantitative approach with data collection techniques through observation, questionnaires and in-depth interviews and documentation studies. The research sample of 150 people as respondents. This study uses SEM analysis with the SmartPLS package program ver. 2.0 ME, to estimate the model, study and test hypotheses. The results of this study indicate that (i) There is a positive influence on the reliability factor on the performance of Pete-Pete transportation in Makassar City, with a contribution of 44.30% (ii) There is a positive influence of comfort factor on the performance of Pete-Pete transportation in Makassar City, with the contribution of 26.35%, (iii) There is no positive effect on the performance of the Pete-Pete transportation performance in Makassar City, with a contribution of only 0.78%. (iv) There is a positive influence of the factor of mercy on the performance of Pete-Pete transportation in Makassar City, with a contribution of 54.23% and (v) There is a positive influence of the timeliness factor on the performance of Pete-Pete transportation in Makassar City, with a contribution of 60.50%.
Highlights
Public transportation as part of the urban transportation system is one of the basic needs of urban society and is an inseparable part of the needs of the city in general. This public transportation has a crucial role in serving urban transportation and makes it easy for the community to carry out its activities in all different locations and spread in the Makassar City area
Based on the research results obtained by the R-Square value of each model is for the endogen variable Reliability of 0.443 for the comfort endogen variable of 0.384, for the security endogen variable of 0.007, for the Endogen variable of Urbanity of 0.655, and for the timeliness endurance variable of 0.508
The hypothesis which states that there is a security influence has a positive influence on the Transportation Performance, is stated to be rejected. These results provide an explanation that the perception of transport users on the performance of Pete-Pete transportation in Makassar City, concludes that the safety factor is not a measure for using or assessing pete-pete transportation services in Makassar City
Summary
Public transportation as part of the urban transportation system is one of the basic needs of urban society and is an inseparable part of the needs of the city in general. Its existence has many problems in serving transport users, including, less comfortable, reckless driver, careless stop and less concerned about the safety of passengers. This problem, if not handled properly and properly, will be a major problem for the life of urban transportation
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