Analysis of the Quality of Physics Learning Services and Students’ Satisfaction in Implementing Merdeka Curriculum at SMAN 10 Luwu

Abstract

This research is descriptive quantitative research which aims to measure and analyse students’ satisfaction in regard of physics learning quality services in implementing Merdeka Curriculum a at SMAN 10 Luwu. The research indicators are tangible, reliability, responsiveness, empathy dan assurance. Research population involves all the students of 10th grade at SMAN 10 Luwu for 2023/2024 academic year, and the research samples are 161 students which are sampling randomly. The research data is collected by distributing questionnaire sheets of students’ satisfaction in regard of physics learning quality services. The analysis data technique which is used by the researcher are descriptive analysis, CSI (Customer Satisfaction Index) to analyze the level of students’ satisfaction in regard of physics learning quality services and IPA (Importance Performance Analysis) to analyze physics learning quality service in SMAN 10 Luwu, and also categorizes services’ indicators into four categories which are quadrant 1 (top priority), quadrant 2 (maintain performance), quadrant 3 (low priority) and quadrant 4 (excessive). Based on data analysis, the researcher obtains that the physics learning quality service in SMAN 10 Luwu is assessed very good by the students and the level of students’ satisfaction in regard of physis learning quality service is assessed vary satisfied by the students.