Analysis of the Implementation of Standard Operating Procedures in Archives Management at PT Pelabuhan Indonesia (Persero)

Abstract

This research was motivated by the application of Standard Operating Procedures (SOP) for archive management which was not yet effective when the researcher carried out practical field work activities carried out by employees. The aim of the research is to find out how the records management system works, how the records management SOP is implemented and how the effects of the records management SOP are implemented. This research uses a qualitative approach using observation, interviews and documentation methods. The data used in this research is primary data, namely data collected directly by researchers. Phenomenally, based on field observations, we see that space infrastructure is increasingly lacking in space, this is due to the increasing volume of archives. Meanwhile, during observations of archive sorting activities, several other practitioners felt confused about categorizing letters/documents that would be archived by different work units. With the Standard Operating Procedure indicators for archives, the application of SOPs to archive management and the influence of the application of SOPs to archive management. The results of this research conclude that the records management system is running well and in accordance with the applicable SOPs as its implementation is running well and even has a good impact on employee performance. Not only that, in terms of perceived obstacles, we also have good solutions to continually improve employee performance. This is one of the best steps in implementing records management in companies.