Abstract
The purpose of the study was to examine how AIS is observed by its users within an academic medical center where financial transactions are critical in managing patient care and research operations. A cross-sectional qualitative research design was applied using interviews, the convenience sampling method was used to select study participants, and a thematic analysis was conducted to identify patterns in the responses given. Based on the results provided in the interviews, 1) AIS design and specifications are associated with user satisfaction and performance in the workplace environment. 2) Organizations must focus on delivering AIS that offers the resources required for employees to perform their roles and being as effective as possible. 3) User needs should be identified as part of any AIS implementation or upgrade to support performance optimization with ongoing system utilization. The study questions were validated under the subject matter of job-related tasks and performance as related to the use of accounting information system. The study will aid the future business environment by obtaining employee feedback regarding future changes to the system that will address their specific roles and responsibilities so that the system promotes greater efficiency and will enhance performance.
Highlights
Accounting information systems (AIS) are essential to organizational operations and all activities related to financial management
Based on the results provided in the interviews, 1) AIS design and specifications are associated with user satisfaction and performance in the workplace environment
The study offered employee insights regarding the significance of accounting information systems and their role in achieving performance goals as they are tied to motivation
Summary
Accounting information systems (AIS) are essential to organizational operations and all activities related to financial management. Performance measurements require accounting systems that apply advanced technologies and strengthen performance by protecting resources and ensuring that all aspects of financial accountability are in order (Naser & Al Shobaki, 2016). Organizations must focus on applying the data available through AIS to solve problems and make future strategic decisions, and this practice requires the utilization of existing systems to evaluate their capabilities and their impact on performance (Al-Mamary, Shamsuddin, & Aziati, 2014). Understanding the levels of user satisfaction of AIS as part of financial operations requires an evaluation of the quality and data transparency within these systems and how they impact individual performance (Hahn, Wanjala, & Marx, 2013). From the perspective of employees, it is necessary to acknowledge the issues faced when using AIS to conduct business transactions and how employees perceive the system and its impact on performing their work duties and responsibilities
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