Analysis of the Effect of Information Quality, System Quality, and Support Service Quality on User Satisfaction Levels and Its Implications for Blended E-Learning Continuance Intention to Use in the New Normal Era

Abstract

Technology encourages e-learning to improve student learning and performance. The Covid-19 pandemic accelerated e-learning in Indonesian higher education. The learning method has transitioned from complete online learning to blended e-learning in new normal era. This research was conducted to determine the factors that influence students' intention to continue using blended e-learning using the IS Success Model. This research was conducted using a quantitative approach. Sampling was carried out by convenience sampling of 232 active students using blended e-learning in Indonesia. Data analysis was carried out with PLS-SEM. The hypothesis test shows that information, system, and support service quality affect blended e-learning student satisfaction. This research demonstrates that user happiness affects the intention to continue using blended e-learning