Abstract
Trans Metro Pasundan is an integrated highway bus system serving the Greater Bandung metropolitan area, West Java. This service is a program from the Ministry of Transportation of the Republic of Indonesia through the Directorate General of Land Transportation, and Bandung is the eighth service after Makassar and Banyumas in the Bus Friends Buy the Service (BTS) service purchasing program. The purpose of this study is to assess the operational performance and user satisfaction of the Trans Metro Pasundan Corridor 2 Greater Bandung transportation system, as well as to identify service conditions based on World Bank standards and Ministerial Regulation No. 29 of 2015. A sample of 105 respondents was selected from a population of 369,320 Trans Metro Pasundan Corridor 2 passengers using the Slovin's formula. The research findings indicate that the load factor and travel time meet the standards, although some load factors do not meet the criteria. Priorities for improving passenger satisfaction include providing facilities at shelters/stops, availability of polls, among others. The Customer Satisfaction Index of 73.078 suggests that passengers are "Satisfied" with the service performance.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
