Analysis of RAISA (Robotics, Artificial Intelligence & Service Automation) and Dubai Tourism

Abstract

Travel and tourism are crucial global economic growth and development engines because they generate employment opportunities and add to economic output in various ways. Travel abroad might be for pleasure, business, medical, or other reasons. The tourism sector has benefited greatly from technological development. This study provides a systematic review of RAISA on the tourism sector in Dubai and studies its effects on service quality. Robotics (R), artificial intelligence (AI), and service automation (RAISA) are all technologies that are widely used in the travel and tourism sector around the world (SA). The research aims to understand how far along the travel sector is in adopting RAISA.. This paper elaborates on preceding evaluations and conducts a systematic literature examination to discuss the pros and cons of using RAISA in Dubai’s tourism industry.The review-based analysis suggests that AI and SA technologies adopted in Dubai have positively impacted Dubai tourism, and the robot is a good fit for tourism and hospitality in the Dubai sector to some extent. However, for the new RAISA technologies to be fully utilized, those working in the tourism and hospitality industries need to upgrade their level of digital literacy. Trained personnel and resources are required, which can be challenging to enact RAISA Also, the primary obstacles to enacting RAISA are a lack of resources and a dearth of qualified personnel. The findings of the review discuss that RAISA’s most vital points were productivity and efficiency, the program’s ability to improve service quality, streamline processes, reduce human error, and work on things that can enhance the psychological well-being of people. There are a few disadvantages. However, human intervention is always required and recommended in the service industry. More investigation is needed in Dubai’s hospitality and tourism industry.