Analysis of Quality of Work Life on Employee Satisfaction at BPJS Ketenagakerjaan Sub-Branch Office

Abstract

The purpose of this study was to determine the effect of Quality of Work Life (QWL) on job satisfaction in KCP BPJS Ketenagakerjaan in Indonesia. The total population of the study was 203 employees . The study was conducted on BPJS Ketenagakerjaan employees with the position of Public Service and Public Administration with 127 employees. Research respondents were determined using judgmental sampling method . Data collection was carried out by distributing questionnaires on a Likert scale with the media of google docks, which were distributed through special deputies at the BPJS Ketenagakerjaan . The data analysis technique used is multiple linear regression. The test results QWL simultaneously obtain a positive effect on employee job satisfaction, partially whole variable QWL positive effect unless variable communication has negative significant value to the satisfaction of employees . The limitation in this study is that the QWL discussed only 5 factors out of the 9 QWL factors namely employee participation, career development, communication, appropriate compensation and conflict resolution in order to deepen the results in this study.