Abstract
The purpose of the study was to determine the quality of public service at the Badan Pengelolaan Keuangan dan Pendapatan Daerah Kabupaten Buleleng and to determine the factors that influence the quality of public service at Badan Pengelolaan Keuangan dan Pendapatan Daerah Kabupaten Buleleng. The data where analyzed qualitatively descriptively to provide an overview of the research problem. In collecting data, the methods used are observation, interviews, and trough questionnaires. The results of the study on the 5 indicators that exist in the quality of public service at Badan Pengelolaan Keuangan dan Pendapatan Daerah Kabupaten Buleleng are physical evidence (tangibles), reliability (reliability), responsiveness (responsiveness), assurance (assurance), attention ( ampathy). In addition, the factors that influence the quality of public service at Badan Pengelolaan Keuangan dan Pendapatan Daerah Kabupaten Buleleng are Human Resources and the discipline of service officers. Badan Pengelolaan Keuangan dan Pendapatan Daerah Kabupaten Buleleng is currently not optimal in providing service to the community because there are still services that are still not good so it still needs to be improved.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Social Science And Human Research
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
