Analysis of Public Satisfaction Index on the Regional Library Service at the Autonomous Regency

Hardiyansyah ,R Junita,D Triana,M Akbar,D Mellita,Koesharijadi

doi:10.22610/jsds.v8i4.2060

Abstract

This study aims at finding out the community satisfaction index on the service of the Regional Library of Ogan KomeringIlir (OKI) regency. Through a quantitative descriptive method with questionnaire distribution to 150 respondents, the result showed that the public service has run well. As all components of the community satisfaction index were in "good" category with an average score of 77.61. The component of service that received the highest score was "courtesy and friendliness" of the serving personnel with a score of 3.22. Meanwhile, "terms of service" component got the lowest score 3.02. In other words, things related to various requirements in obtaining the service should be of particular concern because this component obtained the lowest score. There should be a solution to this problem so the community would be able to access the service easily without any complaints or dissatisfaction.

Highlights

The Ministry of Education and Culture of the Republic of Indonesia encourages all education stakeholders to further develop literacy in schools, families, and communities
The regional Library of Ogan KomeringIlir (OKI) has widely served its function as a public community center
From the results of research and discussion, the researcher concluded that the public service performed by the government has been running well

Summary

Introduction

The Ministry of Education and Culture of the Republic of Indonesia encourages all education stakeholders to further develop literacy (reading and writing) in schools, families, and communities. The infrastructures need to be set up, such as reading facilities i.e. libraries with provided books, either by the community orby the local government. The regional Library of OKI has widely served its function as a public community center. Throughout the time and with the development of science and technology, the library has added more collections which fall into various types, numbers, shapes, and quality. The Regional Library OKI as a center of information selects, collects, processes, presents and empowers resources as well as possible, and strive to provide a high quality service i.e. a service which is complete, fast, timely, simple, cheap, fair, simple, and with no discrimination

Objectives

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Results

Conclusion