Abstract

Aim. To study non - stationary and semi - stationary forms of health - improving services of multifunctional regional social welfare centers and determine satisfaction with their quality. Material and methods. The annual reports of state budgetary institutions of Territorial Centers for Social Welfare for 2017, projects to ensure healthy longevity. A survey of 210 respondents was conducted (average age - 71 years) of the participants in the Moscow Longevity project about satisfaction with the provision of recreational services of Territorial Centers for Social Welfare. Statistical analysis included the study of the absolute and relative values of the indicators obtained. Results. An analysis of the activities of 6 organizations of the Moscow Territorial Centers for Social Welfare revealed the implementation of all federal and regional programs, as well as two of them - local projects to stimulate active longevity. Women (68%) and persons with a higher education (48%) prevailed among the surveyed participants in the Moscow Longevity project. The frequency of chronic diseases and the attendance of medical care increased with age of the respondents. The average cost of purchasing drugs amounted to 25% of the monthly pension. Within one to three years, 54% of respondents used the services of Territorial Centers for Social Welfare. The analysis of satisfaction with the quality of social and health services showed high rates (4.7-4.9 points out of 5) for the criteria “Goodwill and competence of employees”, “Organization of educational, physical, leisure and social and cultural activity”. Average values (4.5-4.6 points) were obtained for the criteria “Openness and availability of information about the services provided” and “Comfort of conditions for the provision of services”. The lowest number of points - 4.2 - was obtained according to the criterion "Organization of medical and pharmaceutical care". Conclusions. In addition to federal and regional programs, organizations of the Moscow Territorial Centers for Social Welfare also implement local projects to stimulate active longevity. The majority of respondents use the services of Territorial Centers for Social Welfare for more than one year and positively evaluate their activities, but consider it expedient to increase the semi - stationary and non - stationary bases of the Territorial Centers for Social Welfare, create conditions for the provision of medical and medicinal care.

Highlights

  • Наибольшей популярностью среди респондентов пользуются лечебная физкультура (68%), общая физическая подготовка (56%), гимнастика цигун (30%) и йога (21%)

  • По результатам анкетирования установлено увеличение числа хронических заболеваний и частоты обращений за медицинской помощью с увеличением возраста от 60 до 80 лет и старше, что требует большего внимания медицинской и фармацевтической тематике в отделениях территориальных центров социального обслуживания (ТЦСО), создание условий для оказания медицинской и лекарственной помощи

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Summary

Introduction

Цель исследования: изучить нестационарные и полустационарные формы оздоровительных услуг отделений территориальных центров социального обслуживания (ТЦСО) и определить удовлетворенность их качеством. Для оценки удовлетворенности оказания социально-оздоровительных услуг по обеспечению благоприятной среды, адекватной возрасту, состоянию здоровья (физического, психологического и социального), опрошены 210 участников проекта «Московское долголетие» – 67 мужчин и 143 женщины в возрасте 60 лет и старше (средний возраст 71 год). Что численность жителей пожилого возраста в Москве составляет 27,2% от общей численности населения [16], в каждом административном округе потенциальное число возможных участников программ по стимулированию активного долголетия составило от 83 тыс.

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