Abstract
Although the mountain is a popular tourist destination, research regarding mountain tourism is still limited. Over the years, researches on tourist satisfaction covered a more general context of tourism, without specifically analyzing mountain tourism. Therefore, this research aims to investigates factors influencing tourists’ satisfaction on mountain tourism, with Mount Papandayan, Garut Regency, West Java, Indonesia, as a case. Eleven variables regarding tourist satisfaction were derived from several interviews with Mount Papandayan’s management staff and 30 tourists that were hiking and camping on Mount Papandayan. A sample of 100 respondents, who were the Mount Papandayan’s tourists that had been hiking and camping, completed questionnaires. Exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) was used to analyze the data. The results show that there are three factors that affect tourist’s satisfaction in mountain tourism, which are ‘infrastructure and facilities’, ‘natural resources’, and ‘mountain area’s atmosphere’, while CFA validated the model fit. The results also indicated a significant relationship between the three factors. This research provides an opportunity for broader research opportunities in mountain tourism, especially in tropical countries.
 Keywords : mountain tourism, satisfaction, EFA, CFA
Highlights
Mountain is one of the most popular tourist destinations, with its beautiful view and atmosphere
This research measure tourist dormant volcanoes, which means it has a satisfaction with more objective variables lot of developing mountain tourism areas
Fredman (2008) stated in mountain tourism has discussed the that the beautiful view a destination could conceptual framework of mountain offer would give a significant amount of tourism (Nepal & Chipeniuk, 2005), total outdoor experience. This means which later expands to the perception of mountain tourism has significant residents living near mountain opportunities to give total satisfaction to destinations
Summary
Background Mountain is one of the most popular tourist destinations, with its beautiful view and atmosphere. This research measure tourist dormant volcanoes, which means it has a satisfaction with more objective variables lot of developing mountain tourism areas. The number of researchers that conduct studies in mountain tourism is increasing since the beginning of the 2000s (Godde, Price & Zimmermann, 2000; Beedie & Hudson, 2003; Nepal, 2003), even though most of them only cover the nature conservation of mountain http://ojs.unud.ac.id/index.php/eot e-ISSN: 2407-392X.
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