Abstract
The most common problem that the terminals face is inadequate infrastructure, long waiting times, delays, malfunctions, and unexpected problems due to which terminals are often congested for a long time, high costs, lack of expansion, etc. All this leads to reduced quality of services and the price increase for the user service. These problems do not occur only at the terminal of one type, but at all terminals. At present, the delays and uneconomical operations are unacceptable. Intermodal terminals are not immune to any of the above. In order to increase the service quality and to reduce the cost of transportation and transmission, all the bottlenecks in the process are detected and analyzed in the work. The identification and removal of the bottlenecks in the processes of transport and transfer from the initial to the final terminal increases the quality of services provided to customers. The quality of services includes shorter time of transport and transfer by using shorter routes as well as the acceptable price of the service itself.
Highlights
The competition requires competitiveness, which means that in the conditions of competition the markets need to be competitive
The purpose of the research presented in this paper is to identify the indicators of performance, quality and excellence of intermodal transport with the aim of quantifying the characteristics of the competitiveness of intermodal transport in the Republic of Croatia
For efficient operation of intermodal transport system, cooperation between all the subjects involved in the system is necessary
Summary
The competition requires competitiveness, which means that in the conditions of competition the markets need to be competitive. Given that road transport is often more flexible and serves a particular segment of the market in time-defined products, intermodal transport services are characterized by unreliability. This does not apply to all intermodal services. The development of intermodal transport in Croatia depends directly or indirectly on several factors, such as: development per industrial branches and regions, macro-economic policy, level of attracting foreign investments, competitiveness of products and quality services on the market, etc. Quality and excellence of intermodal transportation is a requirement of strategic consideration and planning, investment planning which is a precondition for the development of intermodal transport and the basis for future development of the Croatian traffic system. In the process of preparing for the Croatian membership in the European Union it is necessary to identify, understand and quantitatively evaluate the potential for future economic development and transport systems and the development of environmentally friendly modes of transport (intermodal transport) as mandatory
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