Abstract

This descriptive case study considers a tech-savvy and geographically distributed group of librarians and information professionals, led by an initiative of the Alliance Library System of Illinois, who gathered together to brainstorm and organize ways to provide online users with real library services. Through document analysis of written conversations in their online discussion group, the researcher has explored the development process of these librarians as they began to provide information services to users in the virtual online world of Second Life®.

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