Analysis of Factors Relating to The Utilization of BPJS Health Services among BPJS Participants at Serang City Puskesmas In 2023

Abstract

The Social Security Organizer Agency (BPJS) Health is a social security organiser toprovide health insurance to the public. Puskesmas in the BPJS system play animportant role in the health of BPJS participants. The use of health services is veryimportant for everyone to maintain, improve, prevent and cure diseases as well as torestore health of individuals or families in the Pushesmas. If the promotion service isgiven well, then many BPJS participants will benefit from health care, but otherwise itcan happen if the service is not good then it is considered inadequate. The purpose ofthis research is to find out what factors are related to the use of BPJS Health services inBPJS participants in Puskesmas City Attack Year 2023. The research design used is atype of analytical research with a cross sectional approach. The population in the studywas 9,375 people and the sample used 99 respondents with sampling techniques inthis study using accidental samplings. The results of the study show that there are stillpatients participating in BPJS who do not use the services of BPJS Health as many as 28people (28.3%). Factors related to the use of BPJS Health services are knowledge,availability of health services, access to health care services, official services and themost dominant factor contributing to the utilization of the BPJS health services isofficial services. The results of this research is expected to be the research material forPuskesmas to provide socialization and make the flow of health care to all health careofficers and support officers.