Analysis of Factors Influencing The Quality of Pharmaceutical Services At Pharmacy Outlets in Kotamadya Tangerang

Abstract

Pharmaceutical services at pharmacies in several regions of Indonesia are still low, that is un-equal to the growth of the establishment in pharmacies which continues to increase. The four sub-sectors which coverage in pharmaceutical services include non-prescription drug service standards, KIE services, and prescription service and drug management standards in pharmacies. This cross-sectional study was carried out in Tangerang area to determine the factors that influence the quality of pharmaceutical services, with a total of 68 pharmacists serving in 68 pharmacies. The characteristics of pharmacists are conducting by using questionnaire and observation. The results obtained for APA characteristics were 72.1% with age 26-35 years, 80.9% female, 94.1% having undergraduate and professional degree, and 98.53% had worked as APA ≤ 10 years. The quality of pharmaceutical services is 48.5% in the good category and the pharmacist (APA) presence factor is the most dominant variable that influencing the quality of pharmaceutical services (OR-58.3 with p-value=0.002), while the ones which not affecting are APA motivation and pharmacy ownership status (p> 0.05).