Analysis of Factors Affecting Patient Satisfaction of Social Health Insurance Administration Body Participants Non-Beneficiaries of Contribution Assistance at Kasih Ibu Lhokseumawe Hospital Year 2022

Abstract

<div><table cellspacing="0" cellpadding="0" align="left"><tbody><tr><td align="left" valign="top"><p><em>Patient satisfaction is an important and main thing that must be the attention of health facilities in providing their services. Factors that affect inpatient satisfaction are as follows: doctor services, nursing services, medical support services, administrative services, inpatient room facilities. This study aims to analyze the factors that affect patient satisfaction of Social Security Organizing Agency</em><em> </em><em>Non-</em><em> Beneficiaries of </em><em>Contribution Assistance Recipients participants at Kasih Ibu Lhokseumawe Hospital in 2022. The location of this study was conducted at Kasih Ibu Hospital which is located at Jalan Merdeka No. 17 Lhokseumawe City.The number of samples in the study was 207 hospitalized patients. This study uses multiple logistic regression test analysis with modeling at the level of meaning p < 0.05 and CI (Confidence Interval) and the variables that are model candidates have p values < 0.25. Next to find out the significant variables using a confidence interval of 95% (=0.05). Doctor services, nursing services, drug availability, inpatient room facilities, health worker competency facilities, Nurse service variables are the most dominant variables affecting patient satisfaction of </em> <em>Social Health Insurance Administration Body participants who are non-recipients of contribution assistance at Kasih Ibu Lhokseumawe General Hospital.</em><em> </em><em></em></p></td></tr></tbody></table></div><strong><em>Keywords : External Factors, Internal Factors, Patient Satisfication, Participants</em></strong>