Abstract
The aim of this study was to better identify the information generated by citizens and to explore the regional social phenomenon whereby higher quality urban services focused on understanding regional issues are promoted. Citizens voluntarily and continuously communicate with local government both online and offline. We wanted to determine how civic information can be applied to urban planning. We selected Shiheung City, Republic of Korea, as our study area, as the city is formed of various types of land use: industrial areas, agricultural land, and residential areas. This area is facing developmental pressure with released development-restricted areas, and has been environmentally damaged by industrial complexes. We conducted a semantic network analysis of the top 10% most commonly used nouns in civil complaints to determine the keywords. Each thematic map we created was based on geographical information to explain the temporary, continuous, and chronic issues. The chronic problems were discussed in relation to the regional development process. The process of identifying and analyzing local issues by analyzing information voluntarily provided by citizens plays an important role in government-led urban management planning and policy formation and can contribute to decision making in the development of future urban policies.
Highlights
Cities are growing on a global scale, presenting both opportunities and challenges to sustainably improve the quality of life for the residents [1]
In 2014, the frequency of the words in decreasing order was as follows: noise (344), stink (241), construction (141), dawn (106), dust (95), and nighttime (91). These words, except for dust, had high values of degree and betweenness centrality. They were recognized as an issue because other words were linked to them and these words were located in the center of the network map
Good urban development planning contributes to an improvement in the city image by providing higher-quality urban services to citizens; poor urban management policy increases complaints by citizens and environmental problems resulting from development
Summary
Cities are growing on a global scale, presenting both opportunities and challenges to sustainably improve the quality of life for the residents [1]. As of 2019, almost half of the world’s population resides in urban areas, and this ratio is expected to increase to 68% by 2050. This is called urbanization, which is the increasing trend of the population to migrate toward cities [2]. Many modern cities have sufficient secure convenience amenities, infrastructure, and green space to fulfill the needs of citizens, but rapidly developed cities may face severe environmental issues in resources-dependent areas [6,7]. The merits and drawbacks of urban development may differ depending on regions within cities [1]
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