Abstract
Many studies have demonstrated a large impact on the job satisfaction and the way it influences productivity of employee or staff performance in order to increase hotel performance. This research is focused on analyzing employee job satisfaction level at InterContinental Bali Resort using Gruneberg Job Satisfaction Model as main theory. The data on this study gathered by distributing questionnaires and conducting interviews. After that, the result of it will be analyzed in quantitative and qualitative methods. The result from the research is most employees in Food & Beverage Service at Intercontinental Bali Resort are satisfied with the indicators stated by Gruneberg theory, however some improvements was addressed and findings were discussed.
Highlights
Banyak penelitian telah menunjukkan dampak yang besar terhadap kepuasan kerja dan pengaruhnya terhadap produktivitas kinerja karyawan atau staf dalam rangka meningkatkan kinerja hotel
InterContinental Bali resort need to be careful and pay attention to the quality of its performance that affected by human resources management, such as the level of employee job satisfaction
InterContinental Bali Resort believes that the level of employee job satisfaction issues is important, because InterContinental Bali Resort concern on employee job satisfaction has successfully brought them to the point where the turnover rate is good for the past five years, especially in Food and Beverage Service department
Summary
The methods that used is mix methods which involving both quantitative and qualitative data. The qualitative data in this research is obtained from interview with the hotel employee and result of observation. As for the quantitative data, it will be in form of total employee in Food & Beverage Department and questionnaires data about employee job satisfaction in InterContinental Bali Resort.For the data collection of this study, the researcher uses both primary and secondary data. The primary data is obtained directly from questionnaire, and results from interviews with the employee regarding employee job satisfaction in InterContinental Bali Resort, while for the secondary data it gathered from articles and journal related with employee job satisfaction, and document from HR regarding hotel’s information in general. To support this research the triangulation data is gathered for data validation It consists of three different sources of the data such as; hotel’s employee, hospitality senior practitioner, the general manager, and research with interest that related to hospitality studies
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