ANALYSIS OF ELECTRONIC ADMINISTRATIVE SERVICES PROVIDED IN THE ADMINISTRATIVE-TERRITORIAL UNITS OF BULGARIA

Abstract

Electronic administrative services are an effective tool for the modernisation of local self-government. The provided administrative services contribute to facilitating communication between citizens, businesses, and administration, as well as within the administration itself. This article aims to reveal the average provision of electronic administrative services at the local level by examining the average data for each district and to reveal the differences in the provision of electronic administrative services. For this purpose, statistical data on the population who are respondents to the services are used, and the electronic administrative services provided in Bulgaria largely meet the reliability standards. The arguments by which citizens justify the fact that they do not use electronic administrative services are related to public distrust of these services and state institutions in general, preference for personal contact with employees in the administration, concerns about insufficient information security, lack of computer skills, and personal electronic devices that allow the services to be used.