Abstract

This investigation examines the critical factors for the implementation of service suppliers operating in a Product Service System (PSS) context into a manufacturer of technological products. A case study involving 4 suppliers that provide services at the same company was developed. The suppliers provide management and services for production process equipment, measurement system, sourcing of pieces and parts, export sales of the finished product and spare parts, and receiving logistics. The major contributing factors towards the success of the PSS implementation into the B2B environment are management of the relationship by the supplier, management of performance by the buyer and the supplier, co-creation of value.

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