Abstract
The advantages of a cloud computing service are cost advantages, availability, scalability, flexibility, reduced time to market, and dynamic access to computing resources. Enterprises can improve the successful adoption rate of cloud computing services if they understand the critical factors. To find critical factors, this study first reviewed the literature and established a three-layer hierarchical factor table for adopting a cloud computing service based on the Technology-Organization-Environment framework. Then, a hybrid method that combines two multi-criteria decision-making tools—called the Fuzzy Analytic Network Process method and the concept of VlseKriterijumska Optimizacija I Kompromisno Resenje acceptable advantage—was used to objectively identify critical factors for the adoption of a cloud computing service, replacing the subjective decision of the authors. The results of this study determined five critical factors, namely data access security, information transmission security, senior management support, fallback cloud management, and employee acceptance. Finally, the paper presents the findings and implications of the study.
Highlights
Enterprises can adopt cloud computing to create innovative solutions, migrate critical applications, and improve financial performance by eliminating expensive older technologies
Raut et al [4] used Interpretive Structural Modeling (ISM) to identify critical factors (CFs) for the adoption of cloud computing in micro, small, and medium-sized enterprises (MSMEs), and the results indicated that ‘previous technological experience’ was the most significant factor
1) The first CF is data access security (0.1614) under system security, indicating that enterprises should pay the greatest attention to the privacy and confidentiality of cloud computing
Summary
Enterprises can adopt cloud computing to create innovative solutions, migrate critical applications, and improve financial performance by eliminating expensive older technologies. It can help enterprises transform their businesses, gain flexibility, and improve operational resilience. The cloud computing architecture has added increasingly diversified and extensible applications. While organizations in developed countries are increasingly adopting cloud computing, the technology’s adoption rate in developing countries has stagnated, it has the potential to accelerate the pace of. The adoption of a cloud computing service is a form of digital transformation. Understanding its critical factors (CFs) will help enterprises improve the successful adoption rate of cloud computing services
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