Analysis of Conversation Competencies in Strategic Alignment between Business Areas (External Control) and Information Technology Areas in a Control Body

Alberto Leite Câmara,Rejane Maria Da Costa Figueiredo,Edna Dias Canedo

doi:10.3390/info9070166

Alberto Leite Câmara, Rejane Maria Da Costa Figueiredo + Show 1 more

Open Access

https://doi.org/10.3390/info9070166

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Journal: Information	Publication Date: Jul 7, 2018
Citations: 2	License type: CC BY 4.0

Affiliation: Universidade de Brasília

Abstract

The process of governance in the domain of Information and Communication Technologies (ICT) has been the subject of many studies in recent years, especially as regards the strategic alignment between the business and ICT areas. However, only a handful of those studies focused on studying the relationships that exist between these areas, specifically the conversation competencies that so strongly influence their alignment. This study sought to investigate and analyze the gaps that exist in such conversation competencies, as found in a Brazilian Control Body, according to the perceptions of the officers in the business and ICT areas. The survey tool used here was a questionnaire, sent to all the officers of the Body’s areas, the construction of which was based on the conversation competencies. It was found that there were 28 gaps in the conversation competencies of the Brazilian Control Body that may be developed to improve the alignment of the business and ICT areas. As regards the paths for future work, a recommendation is made for the creation of a research tool that allows the verification of the percentage of alignment that exists between ICT services and the business requirements, as its application.

Highlights

Information and Communication Technology (ICT) governance allows an organization’s ICT domain to keep and expand the objectives and strategies of the organization
Framework states that the strategic alignment between the business and the ICT areas is one of the objectives related to ICT that ensures the configuration and maintenance of a governance structure in the organizations (EDM01—Ensure Governance Framework Setting and Maintenance)
We found that the service provided by the Body is that of an external control, and that the society is the client [16]

Summary

Introduction

Information and Communication Technology (ICT) governance allows an organization’s ICT domain to keep and expand the objectives and strategies of the organization. The difficulty that exits in the communications between business and ICT people is one of the factors that inhibits alignment [3] This difficulty can cause conflicts and misunderstandings and stems from the interaction of the different mind frames of those areas, where business managers have a model oriented toward business value and ICT managers use a model that is more focused on the technical services [4]. In this sense, the use of new technologies capable of keeping us in touch with friends and acquaintances, to give one example, can enable a more effective collaboration amongst the many areas of an organization, producing more transparency in projects and activities and facilitating

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