Analysis of Contribution of Employees` Team Building Programs on Performance of Mobile Telephone Network Operators in Kenya

Grace Karemu ,Musa Nyakora ,Erastus Thoronjo ,Evans Nyamboga

doi:10.7176/ejbm/13-11-07

Abstract

Team building is the process of causing a group of people to work together effectively as a team, especially by means of activities and events designed to increase motivation and promote cooperation. Effective teamwork allows teams to produce outcomes greater than the sum of individual members. The objective of the study was to determine contribution of employees` team building programs on performance of Mobile Telephone Network Operators (MTNOs) in Kenya. Variables used to analyze contribution of employees` team building programs on performance of Mobile Telephone Network Operators (MTNOs) in Kenya were team building workshops, team building seminars and team bonding meetings. Performance of Mobile Telephone Operators was analyzed in terms of profit margins and market share. Social identity theory was used to explain the contribution of employees` team building programs on performance. Study population was 6,167 which included all the employees in the Mobile Telephone Network Operators in Kenya and a total sample size of 361 employees was obtained although only 258 questionnaires were filled and returned. Proportionate stratification formula was used to allocate sample sizes to each department of the Mobile Telephone Operators. Data analysis was done using descriptive statistics and inferential statistics. The hypothesis was tested at 95% confidence interval and 0.05 α level of significance. Study H 0 stated that: employees` team building programs have no significant relationship with performance of MTNOs in Kenya. Goodness of fit model demonstrated that team building programs had a positive influence on performance of MTNOs accounting for 38.1% of the performance (R squared = .381). The study concluded that there was a statistically significant influence of team building programs on performance therefore rejecting the null hypothesis at β = .617, P = .000. Keywords: Team Building Programs, Performance, MTNOs in Kenya DOI: 10.7176/EJBM/13-11-07 Publication date: June 30 th 2021

Highlights

Team building is the action or process of causing a group of people to work together effectively as a team, especially by means of activities and events designed to increase motivation and promote cooperation (Oxford dictionary)
This study focused on cause and effect relationship, and assessed the extent to which employeesteam building programs influenced performance of Mobile Telephone Network Operators (MTNOs) in Kenya
Factor one accounted for 27.553% of the total variance, factor two accounted for 21.794% of the total variance, factor three accounted for 7.777% of the total variance and factor four accounted for 7.2367% of the total variance caused by employeesteam building programs items

Summary

Introduction

Team building is the action or process of causing a group of people to work together effectively as a team, especially by means of activities and events designed to increase motivation and promote cooperation (Oxford dictionary). According to a survey conducted by Deloitte across 130 countries and over 7,000 participants, the number one global workforce trend is team building to achieve effective teamwork for improved performance (Kaplan et al, 2016). This is because effective teamwork allows teams to produce outcomes greater than the sum of individual members. Team-building interventions help employees improve their teamwork, problem-solving, communication, and conflictmanagement skills (Guchait et al, 2016). The synergy coming from teams while concentrating efforts on activities makes the activities easier and faster to complete (Armstrong, 2012)

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