Abstract
In supporting the success of infrastructure development, it is necessary to have good cooperation between owners, contractors and workers which must be supported by the implementation of a project management system. A construction project is a series of activities which are generally short-term, dynamic, with varying intensity of activities and limited funds. If the project construction implementation is not managed properly, it will become a conflict or dispute between the elements involved in project implementation. In the current reform era, improving the quality of public services is a demand for workers where workers have begun to understand their rights as workers/employees.
 The purpose of the study was to determine the contractor's performance and to determine the perception of construction workers on the services of the company PT. Konawe Multi Usaha. The results showed that the perception of construction workers on the company's services at the company PT. Konawe Multi Usaha is rated by workers in the category of Fairly Good. There are factors that influence the perception of construction workers' satisfaction on company service satisfaction by using the Customer Satisfaction Index (CSI) analysis, the value of worker satisfaction is 73.43%, which means that the level of worker satisfaction is in the Satisfied category
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
