Analysis of Community Satisfaction Index (IKM) From KSU Gapoktan Rukun Santoso Members to the PLN Care TJSL Program in 2021

Abstract

This research was conducted with the aim of knowing the performance of the PLN Peduli TJSL program organizers in 2021 and to determine the level of theecommunity satisfactioniindex((IKM) towards the implementation of the 2021 PLN Peduli Social and Environmental Responsibility (TJSL) program forrthe beneficiaries of the program. included in the descriptive research model using a quantitative approach and using the community satisfaction index analysis method. This research was carried out in a shop business by Bumi Sari which was managed by members of the multi-business cooperative (KSU) Gapoktan Rukun Santoso, Natar, Lampung Regency during October 2021. This research is classified as field research or field research. The population included in this study were all members of the Multipurpose Cooperative (KSU) Gapoktan Rukun Santoso. The sample collection method here is Non Probability Sampling with a total sample of 36 respondents who are beneficiaries of the PLN Peduli TJSL. The technique for collecting data is using observation, documentation and questionnaires using a questionnaire. The measurement is carried out using 14 indicators of the Community Satisfaction Index (IKM) based on the Decree of the Minister of State Apparatus Empowerment Number: 25/KEP/M.PAN/ 2/2004. The results of this study show that the IKM indicator with the largest indicator value (IKM) is 3.28 after being converted, which is 82.00 and theequality oftthe serviceeis in the service equality category "A" (Very good). Keywords: Satisfaction, Performance, Service, Community Satisfaction Index (IKM).