Abstract
Abstract The collection and delivery points (CDP) are an alternative to home deliveries and an important opportunity to reduce failed deliveries within urban areas. In this study, we propose to analyze the accessibility from CDPs located in commercial establishments (drugstores, gas stations, post offices, supermarkets, and malls) considered most attractive by e-consumers to receive this delivery solution. The methodological approach uses spatial analysis to identify the coverage area of the CDPs considering socioeconomic data and e-consumer preferences. Also, spatial tools to analyze the accessibility of CDPs were used, considering the transport infrastructure, the population location, and job opportunities location through different transport modes. The results indicated differences in levels of accessibility between the CDPs, highlighting the important associations among economic activities, land use patterns, and transport to plan for sustainable cities. The use of cluster analysis methods as a methodological approach is one contribution and can be replicated to support decision-making in other cities.
Highlights
IntroductionLatin American citizens use electronic channels less often (9.2 transactions per person per year) than consumers in Asia (22.1 transactions per person per year), North America (19 transactions per person per year) and Europe (18.4 transactions per person per year) (KPMG International Cooperative, 2017)
Over the last few years, online purchases increased significantly
We propose to measure the accessibility to the CPDs in commercial establishments considered most attractive by e-consumers to receive this delivery solution
Summary
Latin American citizens use electronic channels less often (9.2 transactions per person per year) than consumers in Asia (22.1 transactions per person per year), North America (19 transactions per person per year) and Europe (18.4 transactions per person per year) (KPMG International Cooperative, 2017). In Brazil, 25.5 million online consumers performed at least one purchase in the first half of 2017 (50 million orders), 10.3% higher than in 2016 (E-bit, 2017). In Brazil, home delivery is the main service for e-commerce parcel distribution: 38% of online retailers ship parcels to consumers with no charge when the purchase is not urgent. If e-consumers retrieve the products at a physical store, retailers do not charge for transport (E-bit, 2017). E-commerce customers paid BRL 1.03 billion in total freight charges in 2017, resulting in an average of BRL 29.93 per delivery (US$1 ≈ BRL 4.0, in October, 2 2018) (E-bit, 2017)
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