Analysis of Ability and Motivation of Health Officers on Services in Arjasa Public Health Center, Sumenep Regency

Abstract

Health services are a form of professional service and become an integral part of the overall health service effort. The purpose of this study is to analyzethe influence of the ability and work motivation of health workers on services at the Arjasa Public Health Center, Sumenep Regency. The design of this research is an observational quantitative research with a cross sectional approach with the focus of the research being directed analyzing the influence of the ability and work motivation of health workers on services at the Arjasa Public Health Center, Sumenep Regency. The total population is 134 respondents and a sample of 100 respondents is taken using the Simple Random Sampling technique. In the study, it was found that most of the respondents had the ability in the good category as many as 57 respondents (57%). Most of the respondents have work motivation in the medium category of 52 respondents (52%). Most of the respondents have service quality in the good category as many as 54 respondents (54%). Based on the results of Multiple Linear Regression analysis shows that with a p-value of 0.000 < 0, 05, then H1 is accepted, so it can be concluded that simultaneously there is an influence of the ability and work motivation of health workers on services at the Arjasa Public Health Center, Sumenep Regency with a magnitude of 79.1%. It is hoped that health workers will be able to provide good service to patients, both general patients and JKN patients, so that patients can be more interested in visiting the Arjasa Health Center, Sumenep Regency.