Abstract
Items sold under warranty often require post sale support in terms of repair or replacement. Providence of such support costs the warrantor considerably and affects his profit margin. Thus reducing warranty servicing costs is an issue of great interest in warranty studies. In this paper, we look at two variations of a servicing strategy in two-dimensional warranty regimes involving minimal and imperfect repairs. Our work demonstrates the modeling and analysis of costs under these servicing strategies and compares their performance to other strategies present in the literature.
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