Abstract
The success of the hospital in carrying out its functions is influenced by several factors, among which the most dominant is human resources. Human resources are one of the important factors to be able to provide quality and comprehensive services in health services and are the key determinants of the rate and quality of services. The method of calculating needs based on workload (WISN) is an indicator that shows the amount of workforce required for health facilities based on workload, so that the allocation / relocation of labor will be easier and more rational. This research is a descriptive observational research with qualitative data analysis with purposive sampling method, namely the sampling technique by determining certain criteria. The HR category that will be calculated is the pharmacist in the Pharmacy Installation of the Surabaya Haji Hospital and results in a calculation of the total need for pharmacists of 24 people, compared to the current number of pharmacists of 20 pharmacists, the addition of pharmacists is 4 people in the Home Pharmacy Installation Haji Hospital Surabaya. The current number of fulfilled personnel from the calculation results only fulfills 83% of the ideal amount generated by the WISN method. With the obstacles faced such as the large workload of clinical pharmacy services that are carried out every day. To anticipate this, it is necessary to fulfill the need for pharmacists.
Highlights
According to WHO (World Health Organization), the hospital is an integral part of a social and health organization with the function of providing comprehensive services, cure and disease prevention to the community
Based on the calculation method Workload Indicator Staffing Needs (WISN) needed as many as 6 psychiatrists available, 3 people (WISN ratio
Researchers could not directly observe the work carried out by pharmacists because this research was carried out during the covid-19 pandemic, so this research was carried out using voice notes on the WhatsApp application that was used for interviews, triangulation of sources was carried out directly with the Head of the Home Pharmacy Installation
Summary
According to WHO (World Health Organization), the hospital is an integral part of a social and health organization with the function of providing comprehensive services, cure (curative) and disease prevention (preventive) to the community. The hospital is a health service institution that plays a role in the implementation of health development. Article 7 paragraph 2 states that the health services provided by the hospital at least consist of: a. In the previous Minister of Health Regulation (Permenkes or PMK) number 30 of 2019 concerning Hospital Classification and Licensing. Article 7 paragraph 2 states that the health services provided by public hospitals at least consist of: a. The pharmacy service itself in the previous PMK (2019) was included in other medical support services which included centralized sterilization services, blood services, medical records, and pharmacy in accordance with statutory provisions (Permenkes, 2019). The difference is that the pharmaceutical services from PMK 2019 are in the category of medical support services, while the 2020 PMK is in the non-medical service category
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