Analysing The Patient Sentiments in Healthcare Domain Using Machine Learning

Abstract

Emotion AI deals with the sentiments of human beings at various domains. It is named emotion AI as using the capabilities of AI the emotions of humans would be interpreted and analysed. The objective of this paper is to learn from the experience of patients towards the healthcare facilities by studying and analysing the sentiments of the patients using machine learning. This paper focus on training the machine for reading the reviews given by patients who have used various healthcare facilities. The machine will be trained to understand the polarity for each healthcare facility in terms of cleanliness, availability of doctors, interaction of doctors with patients etc. The code is implemented in python with various libraries required for machine Learning. The code is able to extract the polarity and is able to handle the emotions of the patients for questions answered in the dataset by patients. The paper would contribute and help the patients decides which healthcare facility they shall choose based on the experiences of various other patients. For this the goodness score for every healthcare facility is calculated and implemented using Machine learning. It’s the contribution of artificial Intelligence and machine learning for healthcare Domain.