Analysing Bangladeshi Consumers’ Satisfaction and Preferences of E-banking Services in Small to Mid-sized Enterprises (SMEs)

Abstract

The acceptance of Internet technologies has increased constantly and rapidly in the era of information technology. It gives flexibilities to access e-banking systems on demand. This research discusses the success of e-banking in small to mid-sized enterprise (SMEs) of Bangladesh, the current e-banking infrastructure and the future organisational plan for it. This research used the secondary research data and methods to provide a broad scenario of e-banking in Bangladesh and how to overcome the barriers in SMEs of Bangladesh for e-banking adoption. This research also analyses the data collected from Bangladeshi government and non-government organisations and banking sector and gathers answers from e-banking experts, IT educators, learners and academics through an interview. Data were also collected through interviews conducted from Bangladesh e-banking-based organisations and its professionals. Also, this research highlights the issues and factors related to e-banking, e.g., cybercrime and try to discover the probable obstacles and prospects to make an active solution of Bangladesh’s e-banking. Keywords: E-banking, small to mid-sized enterprises (SMEs), satisfaction, preferences, Bangladesh