Analisis Persepsi Pasien dalam Memutuskan Pemanfaatan Inden Rawat Inap Kasus Bedah Elektif RSI Jemursari Surabaya

Abstract

RSI Jemursari Surabaya has a queueing system for hospitalize that had reservation for elective surgical cases, but there were some cancelled service during the last five months in 2016. Reservation of hospitalize system was implemented to optimize the service especially for elective surgical cases. This study was conducted to analyze the difference of patient’s perception who going to be hospitalized for elective surgery purpose.This is a descriptive quantitive study using cross sectional approach for data collection. Simple random sampling technique was used to determine sample size to be studied. Sample criteria was patient aged 25 to 46 years old who domiciled in Surabaya. Data collected by questionnaire which given to 50 respondents. There were two types of respondent, patients that decided to cancel and patient that decided not to cancel the service. The statistical test of this study used Sample T Test with significancy 0,05. The perceptions of waiting time can determine the decision of the patients to be hospitalized for the case of elective surgical. The shorter period of waiting time (≤7 days) would minimized the probability of patients from cancelling the indent for elective surgical. This study concluded that there were dissimilarity patient’s perception regarding the waiting time of reservation for elective surgical cases. Keywords: decision, elective surgery, hospitalize, perceptions, utilization