Abstract
Online Dispute Resolution (ODR) is a legal innovation that utilizes technological advances in alternative dispute resolution methods in which through the ODR, the disputing parties do not need to meet directly to resolve their disputes. The method used by the writer in this scientific journal is the normative research method. The researcher uses secondary data in the form of document studies, journals, literature and research journals and other sources that can be used as the material in this scientific article. ODR is expected to facilitate the dispute resolution process arising from cross-border trade transactions, where conventional judicial mechanisms may not offer adequate solutions or legal assistance to resolve cross-border e-Commerce disputes. Currently, there are 4 types of dispute resolution systems using ODR: e-Settlement, e-Arbitration, e-Resolution and e-Mediation. However, several things must be considered if Indonesia wants to implement this ODR method, namely Indonesia needs to pay attention to and consider technological barriers, access and affordability, and obstacles to system security and confidentiality of personal data.
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