Abstract
This study aims to explain how the use of twitter in disseminating disaster information in order to increase public awareness of natural disasters, namely the twitter account @BPBDJakarta. The research method used is qualitative research with descriptive analysis techniques using Twitter content analysis, one of the government-owned social media accounts using the Nvivo 12 Plus application. In addition, the research also uses data triangulation to obtain the required data. The source is obtained from information from credible online newspapers that have been registered with the press council, so that the information submitted can be justified. The results of this study conclude that the Jakarta Regional Disaster Management Agency's twitter account coordinates all units involved in disaster management. The information posted by BPBD DKI Jakarta on its twitter account is a form of disaster management stages which include pre-disaster (preparedness, early warning and mitigation), during a disaster (emergency response and disaster management), and post-disaster (rehabilitation and reconstruction). The contribution of hastags twitter on the Twitter account of the Jakarta Regional Disaster Management Agency for flood disaster mitigation in this case this Twitter account acts as a government medium to listen to information obtained from # hashtags that often appear on its twitter account.
Highlights
Floods occupy the first position as a disaster that occurs every year(Akbar et al, 2017)
Research conducted (Spence et al, 2015), (Takahashi et al, 2015) In general, the results of the analysis show that disaster emergency information is posted by officials or ordinary people who account for about 40% of all social media posts that include keywords, such as the name of the disaster, and something related to the disaster
Social media is a powerful and promising tool for disaster response management, including raising awareness of the situation, promoting the flow of emergency information, predicting disasters and coordinating rescue efforts. (Shan et al, 2019) From an organizational perspective, disaster response organizations can use social media as a platform to communicate with the public in disaster situations so that they can gather information in the field using the public as a source of information. (Latonero & Shklovski, 2011)
Summary
Floods occupy the first position as a disaster that occurs every year(Akbar et al, 2017). Flood is one of the natural disasters that often occurs every year in Indonesia, especially in Jakarta. Floods that hit the capital city of Jakarta almost every year have become a challenge for the government. Of the many social media platforms that exist today, such as Youtube, Instagram, Facebook, and Twitter, which are included in the media that are widely used in Indonesia. Social media, such as Twitter, currently has the role of disseminating information which is widely used by government agencies(Fahriyani & Harmaningsih, 2020). With a verified official account, information about what can be found on social media
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