ANALISIS PENGARUH KONFLIK INTERNAL DAN STRESS KERJA TERHADAP SEMANGAT KERJA KARYAWAN PADA KOPERASI PEGAWAI TELKOM (KOPEGTEL) AMBON

Abstract

This study aims to determine and analyze how the influence of internal conflict and work stress on employee morale at the Telkom Employee Cooperative (KOPEGTEL) Ambon. To obtain data and information, a sample of 52 respondents was taken using purposive sampling technique. Data obtained from field research through questionnaires and unstructured interviews. In addition, data were also obtained from literature studies through library materials collected based on the theories of experts related to the research. The data analysis technique used is multiple linear regression analysis, and the classical assumption test which is then interpreted. Based on the results of research with multiple linear regression, it is known that internal conflict and work stress have a negative effect on employee morale. It is known from the results of multiple linear regression where the internal conflict regression coefficient (-0.287) and the work stress regression coefficient (-0.416) which means the direction of the coefficient is negative. So the higher the conflict and work stress, the lower the employee morale at KOPEGTEL Ambon. The truth of the hypothesis was tested by testing individual parameters (t test) and simultaneous significance test (f test), and the results showed that the hypothesis was accepted, namely that internal conflict and work stress had a significant effect on employee morale at the Telkom Employee Cooperative (KOPEGTEL) Ambon.