Abstract
Current technological developments are driving digitalization in organization, which is the transformation of business operations using digital tools to provide added value for the organization. It can be challenging for organizations, thus leadership style is important in the transformation process, while routine tasks are expected to be carried out more effectively. In addition to effectiveness, the transformation’s outcome is anticipated to enhance overall service quality, with employee job satisfaction playing a role. This research was conducted to measure the relationship between digitalization and transformational leadership on job satisfaction mediated by job autonomy through online survey in which 400 government employees participated, and the results were analyzed using the SEM-PLS method. The results showed that there was no direct effect of digitalization on job satisfaction but there is a significant indirect effect through job autonomy. Whereas transformative leadership had both direct and indirect effects on job satisfaction through job autonomy. This research is expected to contribute to organizational change-related research.
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